Jean A. Schiller
Summary
Ms.
Schiller provides consulting services related to human factors, ergonomics,
user research and user experience. Her
work experience includes a wide variety of industries such as:
·
Handheld personal digital
assistant equipment (e.g., Smart Phones)
·
Automotive
·
Children’s products
·
Electrical products
·
Heating and cooling
equipment
·
Personal computer equipment
·
Personal protective equipment
·
Medical devices
·
Landscaping equipment.
She is
a Certified Professional Ergonomist and a Certified Product Safety Manager.
EDUCATION
M.S.E. Industrial
and Operations Engineering,
G.P.A.: 8.0/9.0
Areas of Study: Human
factors/ergonomics, applied memory research, product safety and liability,
biomechanics, safety management, occupational safety engineering, advanced work
measurement, virtual reality
B.S.E. Industrial and Operations Engineering
G.P.A.: 3.88/4.0
Areas of Study: Human performance, perception, human factors
in computer systems, design and analysis of experiments, statistics, technical
writing
PROFESSIONAL
AFFILIATIONS
Human
Factors and Ergonomics Society
Industrial
Designers Society of
Usability
Professionals’ Association
Alpha Pi Mu
Industrial Engineering Honor Society
STANDARDS COMMITTEE
MEMBERSHIP
American
National Standards Institute (ANSI), Z535.4 Subcommittee on Product Safety
Signs and Labels, 1998-2002.
American
Society for Testing & Materials (ASTM), Committee F15 on Consumer Products,
1998-2000.
CERTIFICATIONS
Certified
Professional Ergonomist
Certified
Product Safety Manager
EDITORIAL AND PEER
REVIEW ACTIVITIES
·
Newsletter
Editor, Human Factors and Ergonomics Society's Product Design Technical Group,
2007 – present.
·
Reviewer,
Annual Meetings of the Human Factors and Ergonomics Society, 2000 – present.
·
Reviewer,
Annual Meetings of the Usability Professionals’ Association, 2007 – present.
·
Program
Co-Chair, Human Factors and Ergonomics Society’s Safety Technical Group, 2002 –
2003.
·
Newsletter
Editor and Webmaster, Human Factors and Ergonomics Society's Safety Technical
Group, 1999– 2001.
·
Reviewer,
Human Factors in Driving 2000 Session, Society for Automotive Engineers 2000
World Congress,
PROFESSIONAL
EXPERIENCE
Tenor
Design, LLC
Human
Factors Consultant, November 2005 – Present
Owner/principal engineer of human factors consulting firm, providing services related to user research, human factors and ergonomics. Services are tailored to client’s needs and may include:
· Performing user research through qualitative and quantitative methods, such as focus groups, observational studies, contextual inquiry, field surveys, web surveys
· Searching and analyzing technical literature and industry standards
· Conducting field and laboratory usability studies
· Analyzing current market data on subject product and competitor products
PROFESSIONAL
EXPERIENCE, continued
Human
Factors Engineer, April 2002 – January 2004
·
Conducted expert and consumer panel
studies to evaluate current market products, prototypes and competitor products
for small-size and full-size pick ups and SUVs
·
Utilized human factors/ergonomics tools
to predict vehicle part performance and usability
·
Investigated consumer use and behavior
to determine needs, wants and desired product improvements for full-size pick
ups and luxury sedans
·
Analyzed market data and media reviews
to discover key design issues
Applied
Safety and Ergonomics, Inc.
Human
Factors Engineer, May 1997 – April 2002
·
Evaluated
prototype and existing product designs for ergonomics, safety, marketability,
and usability
·
Analyzed
user tasks over product lifespan to develop product literature, including
instructions, labeling, symbols and marketing statements
·
Utilized
observation studies and accident data/reports to analyze user behavior
·
Conducted
field studies / surveys to assess the usability of product literature
·
Performed
competitor benchmarking to evaluate product design and literature
·
Analyzed
technical literature, standards, codes, and regulations as applicable to
prototype and existing product designs
·
Acted
as project manager of multi-disciplinary teams and as key contact with client
·
Participated
in all aspects of human resources (including recruiting, hiring, supervision
and performance review)
The
University of
Research
Assistant, September 1994 - August 1997
·
Conducted
literature search of driver performance during instrument panel control use
·
Designed
and conducted driving simulator studies to investigate the effect of radio and
HVAC control quantity, size and location on driver performance
·
Statistically
analyzed data on movement times, speed and lane position maintenance, and
driver’s subjective ratings of mental and physical workload
The
Teaching
Assistant for:
·
Occupational
Safety Engineering (September 1996 – May 1997)
·
Human
Factors in Computer Systems (January 1996 – May 1996)
·
Work
Organizations (September 1995 – December 1995)
Ford
Motor Company, Human Factors Engineering and Ergonomics Department
Engineering
Research Consultant, Summers 1991-1994
·
Presented
data analysis and results to high-level management and vendors
·
Performed
competitive benchmarking and conducted evaluations of new and prototype
products to assess compliance with internal standards
·
Conducted
field investigations of customer complaints
PUBLICATIONS AND
TECHNICAL REPORTS
Wisniewski, E.C., Schiller, J.A., and
Tallman,
Wisniewski, E.C., Schiller, J.A., and
Tallman,
Schiller, J.A. and Tallman,
Tallman,
Young, S.L., Wisniewski, E.W., Tallman,
Frantz, J.P., Rhoades, T.P., Young, S.L. and
Schiller, J.A. (2000). Assessing the
Effects of Adding Messages to Warning Labels.
In the Proceedings of the Human Factors and Ergonomics Society Annual
Meeting.
Frantz, J.P., Rhoades, T.P., Young, S.L. and
Schiller, J.A. (1999). Potential
Problems Associated with Overusing Warnings.
In the Proceedings of 7th International Conference on Product Safety
Research. European Consumer Safety Association/U.S. Consumer Product Safety
Commission,
Frantz, J.P., Rhoades, T.P., Young, S.L. and
Schiller, J.A. (1999). Potential
Problems Associated with Overusing Warnings.
In the Proceedings of the Human Factors and Ergonomics Society Annual
Meeting.
Schiller, J. and Liu. Y. (1998).
Effects of control location on driver performance.
Wisniewski, E. and Schiller, J. (1998).
Effects of learning on driver performance and subjective evaluation of
workload.